Refund & Recurring Payment Policy

No refunds after purchase. All subscriptions are recurring until canceled

No refunds after purchase

Once we have activated your subscriptions there is a strict no refund policy. We get asked everyday if there are any free trials to our indicators/screener in which we reply no there is not. So to be fair there is no refunds once you start using our tools. No free trials. If indicators are activated on your TradingView account, there are no refunds exception.

I didn't receive my indicators

If you didn't receive your indicators please write the team at [e-mail] and let them know. Most times it is because of a wrong tradingview username given to us and easily fixed. We have never had someone not receive their indicators. To fact check if an indicator has been activated from our side we can lookup usernames instantaneously on tradingview to see & verify if you are indeed activated.

I didn't like the indicator for whatever reason...

We are sorry if you did not like our product. This is a very rare circumstance. Trading/analysis is not for everyone however, even with the best tools on the market. Good thing is you can decide if you want a month to month subscription, or a yearly subscription and make your own decision what works best for you. You can cancel your subscription at anytime. There will be NO REFUNDS for trying our indicators out. If you use them, you have to pay for them like everyone else. NO FREE TRIALS OR REFUNDS ONCE INDICATORS ARE ACTIVATED.

Partial Refunds

There are no partial or pro rated refunds. You are signing up for the term that you decided on and subscribed for. If you choose a monthly subscription, the term is monthly, and recurring until canceled. If you choose a yearly subscription, the term is annually, and recurring until canceled. THERE ARE NO PARTIAL REFUNDS.

Recurring subscriptions

All of our products are recurring subscription models that are set to auto renew, unless canceled through the client portal, or through emailing our management with request for cancellation. The monthly subscription will auto renew every month on the same day that you originally subscribed. The yearly subscription will auto renew every year, on the same month and day that you originally subscribed. It is your responsibility to be accountable for all auto renewals, and because of the nature of our products there will be NO REFUNDS FOR MISSING AN AUTO RENEWAL PAYMENT. The portal to cancel recurring subscriptions is located on our website in the upper right hand corner. The website is TradingAlpha.io . Our management email to cancel any recurring subscriptions is [e-mail]