FAQ (Start here)

99% of answers will be located here.

FAQ Table Of Contents

1. What indicators are right for me? Which one should I get?

2. How long until my indicators/screener is activated for use?

3. Where do I get my indicators once they have been activated?

4. Where are my Blue B Bottoms?

5. How do I upgrade?

6. How do I cancel? Is the subscription monthly?

7. What is the refund policy? Can I get a refund?

8. Can I use the free version of TradingView?

9. How do I set signal alerts on my phone or smart watch?

10. I signed up for the Alpha Bundle, when is my screener going to be activated?

11. How do I get my Alpha Trend Bars to look like Johns?

12. My Alpha Trend+ has a red error besides it, & my indicators do not work?

1) What indicators are right for me? Which one(s) should I get?

Most people that start our using the Alpha Bundle monthly will end up up-grading to the Alpha Bundle yearly. This is because the yearly comes out to the same price per month (Paid in one yearly payment), & comes with the Dots / Track Line / Alpha Volume

We offer a monthly subscription to the Alpha Bundle which includes 6 different indicator suites. We also offer the Alpha Bundle on a yearly subscription with 7 different indicator suites.

A) Monthly will include the; Alpha Trend, HTF Suite, LTF Suite, RSI Suite, Thrust Suite, Support/Resistance Suite

B) Yearly will include the; Alpha Trend+, HTF Suite, LTF Suite, RSI Suite, Thrust Suite, Support/Resistance Suite, and Alpha Volume Suite. (Note that the Alpha Trend+ will include the Dots & Trackline)

C) All renewing members (After Oct 17th 2023) will also get the Alpha Trend VIP which includes our newly released Alpha Bottom signals. This is our way of rewarding long term members

Trading Style	Main Indicators	Companion Tools
Swing Trader (>=4hr)	Alpha Trend, Alpha HTF	Alpha Confirmation, Alpha Screener
Scalper (<1hr)	Alpha Trend, Alpha LTF	Alpha Confirmation
FOREX	Alpha Trend, Alpha LTF	Alpha Confirmation

2) How long until I my indicators get activated for use?

Please allow us up to 24 business hours from the time of signup to access the Indicator Suites.

Make sure that you have given us the CORRECT TradingView username, and that you have spelt it CORRECTLY (This is the only issue we see often).

There are only 2 reasons as why a members have not received their indicators and or screener.

1) They have not waited up to 24 hours for us to see their order and to activate it. Or they have ordered on a weekend in which case the indicators and screeners will be activated first thing Monday morning.

2) They have given us the wrong TradingView username. This is the issue almost 100% of the time if a member has been waiting longer than 24 hours. We simply never had the correct TradingView username to send the indicators to. Please be sure that your TradingView username that you gave us was spelt correctly and is in fact a live active account on TradingView. If you have made a mistake no worries, just email our management team and let them know what the username should be. Email [e-mail]

If you have waited longer than 24 hours please contact us at [e-mail] and let us know. We do respond very fast. If it has not been longer than 24 hours please do not contact us as it will just prolong the process of getting the indicators activated as we answer all emails before activation's every morning.

We work 5 days a week. If you happen to order during a Friday evening, or on the weekend kindly wait for us to activate your account first thing Monday morning!

The reason for the wait times is that TradingView does not allow automated activation's or deactivation's. We have to literally add and remove every member manually once we receive your order.

Alternatively if you have waited longer than 24 hours you can also use our contact box on our contact page of our website. Wait times are the same as emails. https://www.tradingalpha.io

We work 5 days a week and are off on weekends. Weekend orders are processed first thing on Monday Mornings

3) Where do I get my indicators once they have been activated?

After activation your indicators will be located under "Indicators" => "Invite Only Scripts". For more detail please see the chapter on the left titled "Accessing Trading Alpha Indicators".

Accessing Trading Alpha™ Indicators

4) Where are my Blue B's Bottom signals?

Please see the chapter on the left titled "Bottom Signal".

Bottoming Signal

5) How do I upgrade?

Upgrades are done through first canceling your current subscription and purchasing the Bundle subscription yearly subscription. For more details please see the chapter on the left titled "Upgrading/Changing Subscriptions".

Upgrading / Changing Subscriptions

6) How do I cancel? Is it monthly? When does the draft date reoccurred?

Please see the chapter to the left titled "Canceling Subscriptions". Cancellations are done most times by the user through our Client Portal on our website or through emailing us at [e-mail] Subscriptions are drafted automatically on a monthly or yearly basis depending on which subscription you signed up for. The subscriptions will recur on the same day you signed up every month, or on the same day you signed up every year for the yearly subs. For more detail please see the chapter to the left titled "Canceling Subscriptions".

Cancelations

7) What is your refund policy? Can I get a refund?

Because of the nature of our products that can be used as soon as they are activated we have a strict NO REFUND POLICY. This is non negotiable, and is stated on our website right below the pricing wheel when you choose your subscription for complete transparency. It is also stated in our terms & conditions/privacy policy during checkout before you sign up. For more detail please see the chapter to the left titled "Refund Policy". It is also important to note that when you cancel your indicators will be deactivated. So please do not cancel until you are done using our indicators, as they will be removed within 24 hours of cancellation.

Refund & Recurring Payment Policy

8) Do I need the paid version of TradingView?

You can use the free version of TradingView with our indicators, and then decide afterwards if it is best to upgrade your TradingView account to the cheapest plan. The lowest tier subscription may be needed if you get the Alpha Bundle and want all the indicators on your chart at the same time. For more detail please see the chapter on the left titled "Sign up to TradingView to use our Indicators".

9) How do I set signal alerts on my phone or smart watch?

Please see the chapter on the left titled "TradingView Alerts".

Creating Indicator Alerts

10) I signed up for the Alpha Bundle, when is my screener going to be activated?

The Alpha Bundle includes ALL our INDICATORS. However the Alpha Screener is NOT an indicator. It is hosted on a separate sever that we rent. So it is not included in the indicator bundle. The Alpha Screener is a separate product that we have built to scan markets. It is not located on TradingView and registration happens on our screener website after sign up. If you want the Alpha Screener you will have to sign up for it individually from our website.

11) How do I get my Alpha Trend Bars to look like Johns?

If you your Alpha Trend Bars to look like Johns simply go on to your chart settings and change both the borders and the wicks to yellow if using a black background.

If you want your Alpha Trend Bars to look like Shardi's simply toggle the border colors off. For more detailed explanation with picture tutorial click on the "Chart Setup" page under the "GETTING STARTED" category (Also linked below for you).

Make sure you also add your Alpha Trend Suite LAST on your indicator tree to keep the Alpha Trend bars visual on your chart.

If you add the HTF or LTF lthose bars will be visible instead of the Alpha Trend Bars.

12) My Alpha Trend+ has a red error besides it, & my indicators do not work?

If you see a red error next to your Alpha Trend or any of our indicator suites it can mean one of 3 things:

A) You have recently renewed your Bundle yearly subscription are were automatically given the new version of the Alpha Trend, called the Alpha Trend VIP. This is how we are showing appreciation by giving all our loyal long term members the new bottom "B" signals. This does mean that you have to delete your Alpha Trend+ from your chart and head to the Invite only scripts on TradingView in order to add the new Alpha Trend VIP to your chart. Enjoy! :)

B) You have canceled your subscription without reading the cancellation policy found throughout all our documentation, website, and receipt email. We suggest you read our "Cancellations" page here on the Docs Guide, located on the list to your left.

C) Rarely if ever the case, your indicators may be unintentionally deactivated. If you still have a active subscription, that you have not canceled, and you think this is in error, then please contact our office manager Jess at [e-mail]

Chart Setup