> For the complete documentation index, see [llms.txt](https://trading-alpha.gitbook.io/trading-alpha-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trading-alpha.gitbook.io/trading-alpha-docs/faq-how-long-does-it-take-for-access.md). # FAQ (Start here) ## FAQ Table Of Contents 1. How long until my indicators/screener is activated for use? 2. Where do I get my indicators once they have been activated? 3. How do I upgrade? 4. How do I cancel? 5. What is the refund policy? Can I get a refund? 6. Can I use the free version of TradingView? 7. How do I set signal alerts on my phone or smart watch? 8. I signed up for the Alpha Vault, when is my screener going to be activated? 9. How do I get my Alpha Trend Bars to look like Wick's? ## 1) How long until my indicators get activated for use? {% hint style="warning" %} ### Our indicator activations are instant as long as you provide us with the correct Trading View username. {% endhint %} The only reason why members have not received their indicators; You may have sent us the wrong TradingView username.. If you have made a mistake, no worries, just email our management team and let them know what the username should be. Email {% hint style="warning" %} ### We work 5 days a week and are off on weekends. Weekend orders are processed first thing on Monday Mornings {% endhint %} ## 2) Where do I get my indicators once they have been activated? After activation your indicators will be located under **"Indicators" => "Invite Only Scripts"**. For more detail please see the chapter on the left titled "**Accessing Trading Alpha Indicators**". {% content-ref url="/pages/-MdiioBeP67AZWVKSAhW" %} [Accessing Trading Alpha™ Indicators](/trading-alpha-docs/account-management/untitled.md) {% endcontent-ref %} ## **3) How do I upgrade?** All upgrades must be done through Jess. Email her at {% content-ref url="/pages/-Mdir4K8IAhvOX-4K4EE" %} [Upgrading / Changing Subscriptions](/trading-alpha-docs/account-management/upgrading-changing-indicators.md) {% endcontent-ref %} ## **4) How do I cancel? When is my renewal?** Please see the chapter to the left titled **"Cancelling Subscriptions".** Cancellations are done most times by the user through our **Client Portal** on our website or through **emailing us** at **** Subscriptions are drafted automatically on a yearly basis. We send a reminder 7 days prior to renewal via email. For more detail please see the chapter to the left titled **"Cancelling Subscriptions".** {% content-ref url="/pages/-MdirNhQBB-HuNoYggPH" %} [Cancellations](/trading-alpha-docs/account-management/cancellations.md) {% endcontent-ref %} ## 5) What is your refund policy? Can I get a refund? Due to the nature of our products and immediate access upon activation, all purchases are subject to a strict **No Refund Policy**. This policy is **non-negotiable.** For full transparency, the policy is clearly disclosed in multiple locations prior to purchase, including: * Directly below the pricing section when selecting a subscription * Within the Terms & Conditions and Privacy Policy during checkout * Within the DocuSign Terms Disclosure before completion of signup For additional information, please refer to the chapter on the left titled “Refund Policy.” {% content-ref url="/pages/-MhoBPOUzAaRcvEplyXx" %} [Refund & Recurring Payment Policy](/trading-alpha-docs/account-management/refund-policy.md) {% endcontent-ref %} ## 6) Do I need the paid version of TradingView? The free version of Trading View will allow you to use 3 indicators at a time. If you would like to use all of our tools together, you will need a paid version of Trading View. ## 7) How do I set signal alerts on my phone or smart watch? Please see the chapter on the left titled **"TradingView Alerts".** {% content-ref url="/pages/-MeglHEQsDjFE6Orfbwv" %} [Creating Indicator Alerts](/trading-alpha-docs/getting-started/tradingview-alerts.md) {% endcontent-ref %} ## 8) I signed up for the Alpha Vault, when is my screener going to be activated? The Alpha Vault includes access to all of our indicators. However, the Alpha Screener is a separate product and is not included in the indicator bundle. Unlike our indicators, the Alpha Screener is hosted on a separate server that we maintain independently from TradingView. It is a custom-built market scanning platform, which is why registration and access are handled separately through the Screener website after signup. If you would like access to the Alpha Screener, it must be purchased separately through our website, as it is its own standalone product. ## 9) How do I get my Alpha Trend bars to look like Wick's? If you want your Alpha Trend Bars to look like Wick's, simply go on to your chart settings and change both the borders and the wicks to yellow if using a black background. {% hint style="info" %} Make sure you also add your Alpha Trend Suite LAST on your indicator tree to keep the Alpha Trend bars visual on your chart. If you add the HTF or LTF after the Alpha Trend, those bars will be visible instead of the Alpha Trend Bars. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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