Upgrading / Changing Subscriptions
To upgrade you must cancel your unwanted subscription & purchase the subscription you want. There are two ways to go about this, either doing it yourself, or having us do it for you. Lets go over both
OPTION A : Self Upgrade
❌ Step 1: Cancel Unwanted Subscription(s)
Go to our website www.tradingalpha.io and enter the customer portal by clicking on the "Client portal" tab in the upper right corner of the website. Follow the instruction listed on the portal page in order to cancel the Indicator subscription that you do not want.
More details on how you use the Client Portal under our "How To Cancel Subscriptions" page to the left or this document page. Also there are further instruction on the Client Portal page of our website itself.
✅ Step 2: Purchase Subscription/Upgrade
Go to the homepage of our website www.tradingalpha.io and purchase the Yearly Alpha Bundle. This could be an upgrade from monthly to yearly, or it could be a yearly member wanting to pre-pay a renewal in order to get the "B" bottoms. Once a yearly subscription has been purchased just wait for us locate your order and update your indicator upgrade(s).
Your upgrade should be activated and appear within 24 business hours.
Option B: Assisted Upgrade
📧 Step 1: Email Us Your Upgrade Request
Email Us At = manage@tradingalpha.io
Include Subject Heading = "UPGRADE"
In the email body please include the following information in order for us to locate your account:
TradingView username
Email address on file with us (If it differs from the address you are writing us from
Desired Indicators/Bundle changes
Allow 24 business hours for a response email that confirms your subscription has been upgraded.
If you do not receive this email (rarely ever happens), please follow up and resend the email.
Last updated
